Privacy policy
Last updated [DATE]
Bibi's Story is run by MCP Electrical Services Pty Ltd (ABN MCP Electrical Services Pty Ltd). We make personalised books about young children, so we hold some personal information about them. We take that seriously and collect as little as we can. This policy explains what we collect, why, who sees it, and how long we keep it. It is written to meet the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who gives us information
Only a parent or guardian can make a book. Before you enter any details about a child, we ask you to confirm you are their parent or guardian and are allowed to give us those details. We do not collect information directly from children.
What we collect
| About your child | First name only; the date they arrived; optionally the time and weight; the town and place (for example a hospital, or home); optionally family members' and a pet's names; one thing they love; the message you choose; whether to include their star sign; your dedication; and the skin tone, hair colour and hairstyle you choose for the illustrations. |
|---|---|
| About you | Your email address, whether you agreed to reminder and marketing emails, your delivery name, address and phone number, and a second address if you send a copy to someone else. |
| Payment | Stripe processes payment. We never see or store your full card number. |
| Website use | A random visitor ID and price group in first-party cookies, which pages of our order process you reached, and the advertising campaign that brought you (from the link). This is never linked to your child's details in our analytics. |
We never ask for photos of your child, their surname, or what you or your family look like.
Why we use it
To show you a preview, make and print your book, deliver it, email you about your order, give you a digital copy, answer questions, and meet our legal and tax obligations. If you tick the box, we also email you a reminder if you don't finish, and occasional news. You can unsubscribe from those at any time with one click.
No artificial intelligence is used on your order. The story text is fixed and the illustrations were made in advance. Your child's details are never sent to an AI service.
Who we share it with
We share only what each service needs to do its job:
| Prodigi (printer) | The finished book file (which contains your child's details) and the delivery address, to print and post your book. Printing for Australian orders happens in Australia; Prodigi is a UK company and may process order data in the UK. |
|---|---|
| Stripe | Your email, payment and delivery details, to take payment. No child details. |
| Railway | Hosts our website, database and files privately ([REGION: confirm the Railway region]). |
| Resend | Sends our emails (your email address and the email content). Based in the USA. |
| Sentry (if used) | Reports website errors. Our error reports are set up to exclude child details. |
| Meta (Facebook, Instagram) | When you buy, a scrambled (hashed) version of your email address and the order value, so we can tell which ads work. Nothing about your child. The Meta pixel runs only on our home page and thank-you page, never on the pages where you enter details. |
Some of these services are overseas (mainly the USA and UK). We choose providers with strong security and contractual privacy commitments. We never sell personal information.
How long we keep it
- Your child's details and the book files: deleted 90 days after delivery, or sooner if you ask. Please download your digital copy before then.
- Unfinished previews: deleted after 30 days.
- Order and payment records (order number, amount, date, delivery address and email): kept for as long as tax law requires (generally 5 years), without your child's details.
Security
Files are kept in private storage and are only reachable through links that expire. Links to your preview and order use long random codes, and we never put your child's details in a web address. Access to our systems is limited and password protected.
Your choices and rights
You can ask to see, correct or delete the information we hold. Before your book is printed you can fix typos from your order page. You can delete your child's details from your order page once it has shipped, or use our delete my data page any time. You can use our website without giving us your name until you order.
Complaints
Email tyler@mcpelec.com.au. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
MCP Electrical Services Pty Ltd, 36 abbott st Wallsend NSW 2287. tyler@mcpelec.com.au